Front of House Security Guards

Front of house security staff are crucial to creating a safe and secure environment for your business.

Prime Secure are one of the UK’s leading providers of professional highly trained SIA licenced front of house security staff and have been training and employing security guards for over 25 years.

If you are looking for a front of house security team, who will combine excellent customer service whilst optimising your security system, to protect staff, guests, and property, contact our expert service team today.

Why is Front of House Security Required?

Effective front of house security is crucial to creating a safe and secure environment for everyone on your site.

The role of front of house security officer is a varied one as these staff will not only conduct traditional security guard tasks but will also greet visitors, and carry out concierge services.

Front of house officers will be positioned at the entrance to your business and will often be the very first impression that customers and visitors get of your company.

They must, therefore, not only act as a visual deterrents to potential criminals, but also be personable, friendly, and reassuring presence when dealing with members of the general public.

Some of the key tasks performed by a front of house security officer includes: access control, conducting body searches, dealing with intruders and other emergency situations, keeping a general eye out for any suspicious behaviour, and dealing with inquiries.

Front of House Responsibilities

At Prime Secure, all our front of house officers are experts in providing the following business property security services. (H5)

Access Control

Preventing unauthorised access to any property is vital to the safety of those inside.

By utilising the latest access control technology such as fingerprint sensors and facial recognition, our front of house security team will check the identification of those attempting to gain access to your premises and ensure that only verified individuals are allowed on site.

The knowledge that effective access control is in place, and that it will be very difficult for intruders to gain access to the building will give your staff peace of mind to do their jobs in a safe and secure environment.

Alarm Response

Whilst, unlike other security guards, front of house officers may have some concierge responsibilities, their main priority is ALWAYS the safety of those people on the business sites they are deployed on.

Should your alarm system be activated your front of house security will respond instantly, dealing with any emergency situations that occur, keeping customers and staff away from possibly dangerous situations.

As leading providers of alarm systems, all Prime Secure’s staff are fully trained in how to operate and control alarm systems so once an incident alert is resolved they will reset your system, ensuring it is primed and operational.

Contacting the Emergency Services

All our staff are trained in conflict resolution and emergency response and will be able to resolve many potential incidents without assistance.

Should things escalate, however, they will also be able to contact the emergency services and focus on keeping these nearby out of harm’s way until they arrive.

As an accredited security firm Prime Secure are able to send alerts directly to the control centres of the police, fire services, and other emergency services, ensuring a much faster response than through a 999 call.

Dealing with Enquiries

Front of house security staff are important representatives of your business as they are often the very first people that a visitor or customer will see when they enter your premises.

For this reason, all our staff are trained in customer relations, dealing with enquiries in a friendly manner, and maintaining a approachable and personable manner.

To help our staff fit in with your existing team, we also operate a flexible uniform policy, so if your property has a more formal atmosphere we can adjust to reflect your business’ image.

Concierge Services

You may wish your front of house security to man the front desk of your building and provide a range of concierge services alongside their security tasks.

These could be:
  • Taking phone calls
  • Directing customers to other locations
  • Booking facilities

Why Choose Prime Secure?

Prime Secure are the UK’s leading provider of bespoke security solutions for businesses up and down the country.

All our staff undergo extensive training and background checks to ensure that they are able to maintain the high standards that we and our customers demand.

This means that when you choose us for front of house security you will receive trusted professional security staff who will be proud to represent your company.

The front of house security staff provided to businesses by Prime Secure are:
  • SIA licensed
  • First Aid Trained
  • Extremely experienced in the security industr
  • Fantastic representatives of your business
  • Experts in eliminating risks

Contact Prime Secure Today

Contact Prime Secure today for industry leading front of house security.

Front of house security staff are critical to you as an employer, protecting employees, and welcoming those who visit your property.
With head offices in London and Glasgow and bases up and down the country, we can provide staff anywhere in the UK so no location is too remote for us to manage.

To speak to our expert team in person, for a free quote, or to arrange an on-site consultation contact us today by phone on 0345 88 88 333, or by email at

Get in touch


Prime Secure operate the Fiver Initiative, our charity arm which sees us ring fence profits and encourage our CCTV clients to join us in donating to local charities and community organisations in the areas we work in.